Shipping & Warranty
Worldwide Free Delivery
We ship free of charge via TNT/FEDEX.
1. Place your order
2. Approve your neon led sign
3. We'll craft your sign and package it securely
4. We'll ship your order after quality inspection
Shipping FAQ
By signing into your account, you can easily track your order status. Simply visit the 'orders' section to view your order progress.
Yes, we have a return and refund policy for defective products. Our team works hard to repair, replace, or refund the product as needed. Every return case is resolved individually.
We understand your excitement for your custom neon signs. We ship via TNT/FEDEX aiming to ship your order within 14 days.
Delivery to your doorstep usually takes around 5 business days after shipment.
Quality takes time. We need sufficient time to design, craft and meticulously inspect your neon sign to ensure we're giving you the best product.
Every one of our radiant neon LED signs is lovingly designed, expertly crafted, and dispatched directly from the heart of Konya, Turkiye.
Warranty FAQ
Your neon sign includes a 24 month warranty which covers electrical components when used appropriately.
Our neon signs come with a 24-month warranty that specifically covers electrical components when used appropriately.
No, we are not responsible for any damage incurred during the installation or uninstallation of the sign.
If the sign has been hardwired by an electrician, it is at our sole discretion to determine if the occurring fault is covered under our 24-month warranty.
Our return procedure is designed to be hassle-free and customer-friendly. If you encounter a faulty product, simply take a photo or video of the issue and share all the details with us via email.
Once we receive the information, our team will process it accordingly.
Based on our team's evaluation, you can expect a full or partial refund, or a prompt replacement.
Rest assured, we strive to make fair decisions regarding replacements or refunds, prioritizing customer satisfaction.
While rare, in the unlikely event that you receive a faulty product, it is eligible for return and may qualify for a full or partial refund, depending on the case. The final decision on returns is made on a case-by-case basis to ensure a fair resolution.
Neon Return Policy
We offer returns and refunds for faulty products only. We will make every effort to resolve the issue and may fix, replace, refund, or partially refund the product.
The final resolution for faulty products, including refunds for the cost of the product and/or shipping, is decided on a case-by-case basis depending on the source of the fault, and is at our sole discretion.
How do I return a neon sign?
To initiate a return, please select "Delivery/Faults/Returns" on the contact form and provide us with the necessary details of the products you wish to return, along with a brief video and photos of the sign. Please note that we require both a video and photo(s) for diagnostic and quality purposes.
If you're unable to provide both, it may limit our ability to address the issue effectively. Once we have received all the required information, we will contact you to work towards resolving the issue.
- If a return is approved, please ensure that the faulty product is returned to us in its original condition, including all original packaging.
- For approved returns, the faulty item must be sent back to us for inspection within 14 days from the date of receipt.
- In the case of an agreed replacement, we will prioritize the production and shipment of the replacement product to you as soon as possible.
- If a full or partial refund is agreed upon, we will provide you with the expected timeline for receiving the refund.
